Statuses

Messages and campaigns each carry a status, and they are separate vocabularies. A campaign can be complete while some of its messages failed.

Message statuses

These appear on individual messages in SMS Management.

Status	Meaning	Charged?
`SCHEDULED`	Accepted, waiting for its send time.	Yes, already taken.
`PROCESSING`	Being prepared right now.	Yes.
`SENT`	Handed to the mobile network and accepted.	Yes.
`DELIVERED`	Confirmed as reaching the handset.	Yes.
`FAILED`	Rejected.	No, credits returned.
`CANCELLED`	Stopped before it was sent.	No.
`PENDING`	Queued, not yet processed.	Yes.

Sent versus delivered

SENT means the mobile network accepted the message. DELIVERED means it reached the handset.

Most messages settle at SENT and never progress to DELIVERED. That is not a fault and does not mean the message failed — it reflects how much confirmation the network returns. Treat SENT as success.

Statuses that mean you should act

Status	What to do
`FAILED`	Check the recipient number is valid and in international format. Credits were returned.
`CANCELLED`	Nothing, unless unexpected — then check whether a campaign was cancelled.
Stuck at `SCHEDULED` past its time	Check your balance. A scheduled send needs credits at the moment it fires.

A whole campaign showing FAILED usually means a credit or sender ID problem. A scattering of failures among successes usually means bad recipient numbers, particularly if they were pasted in manually rather than imported.

Campaign statuses

These appear on the campaign row rather than on individual messages.

Status	Meaning
`SCHEDULED`	Waiting for its send time.
`IN_PROGRESS`	Currently sending.
`PAUSED`	Stopped part-way, resumable.
`COMPLETED`	Finished. Individual messages may still have failed.
`CANCELLED`	Stopped and not resumable.
`FAILED`	The campaign itself could not run.

COMPLETED means the campaign finished working through its recipients, not that every message succeeded. Expand the campaign to check per-recipient results.

Reminder statuses

On the Events tab of Calendar Reminders.

Status	Meaning
`pending`	Appointment read, no reminder decided yet.
`scheduled`	A rule matched. Reminder queued for a time.
`sent`	Reminder sent.
`failed`	Attempted and rejected.
`skipped`	Deliberately not sent.

An appointment with no status at all means no rule matched it, which is different from a reminder that failed.

Approval statuses

Sender IDs and keywords share one shape.

Status	Usable?	Next step
`PENDING`	No	Wait for review.
`APPROVED`	Yes	Nothing.
`REJECTED`	No	Read the reason, then request again addressing it.

Start here

Core concepts

Overview

Messaging

Contacts

Tools

Account

Message statuses

Sent versus delivered

Statuses that mean you should act

Campaign statuses

Reminder statuses

Approval statuses

​Message statuses

​Sent versus delivered

​Statuses that mean you should act

​Campaign statuses

​Reminder statuses

​Approval statuses

Message statuses

Sent versus delivered

Statuses that mean you should act

Campaign statuses

Reminder statuses

Approval statuses