An account is one login. Everything you create belongs to that login and is
visible only to it.
There is no team or shared workspace
This is the single most important thing to understand before you set anything up,
because it cannot be worked around later.
There is no way to invite a colleague into your account, no shared inbox, and no
pooled credits. Two logins are two entirely separate accounts.
Decide early which login your organisation will use. Contacts, keywords, sender
IDs and credits cannot be transferred between accounts afterwards.
Your email address
Your email identifies your account. It is shown on your
Profile but cannot be edited there, because it comes
from the sign-in system rather than from Heullo.
To change it, contact Primetel support.
What an administrator controls
Some things are not yours to set. A Primetel administrator manages:
Sending volume
Your credit balance governs how much your account can send. To cap spend across a
period, hold only the credits intended for that period. See
Credits.
A brand-new account cannot send yet
Accounts start with a zero balance. Buy credits by card from the header indicator or
from Settings → Billing & Usage, or ask your Primetel account manager to fund the
account. See Billing and usage.
You will, however, already have one sender ID: every account is given a
pre-approved sender ID named HEULLO, so you do not have to wait for an approval
before your first send.
Administrators
If your account is an administrator, an Admin section appears at the bottom of
the sidebar. It is collapsed by default, so it takes one click to reveal the four
admin screens.
If you expect that section and cannot see it, your login has not been granted
administrator access. That is granted in the sign-in system, not in Heullo’s own
settings, so contact Primetel support rather than looking for a toggle. 
