Send your first message
Three steps, about five minutes.
Understand what you are charged
Messages are charged per part. Knowing how parts work controls your costs.
Get started
1
Confirm your account has credits
Check the credit indicator in the header. Messages are charged against this
balance, and a new account begins at zero.You can buy credits yourself by card, from the header indicator or from
Settings → Billing & Usage. See
Billing and usage.
2
Check your sender ID
A sender ID is the name recipients see as the origin of your message. Every
account is supplied with one named
HEULLO, already approved, so you can send
straight away.To send under your own business name, request one on
Sender IDs. Requests require approval before
they can be used.3
Send a message
Select Send SMS in the header, choose Single SMS, enter a recipient in
international format such as
+35799123456, write your message and select
Send.The message appears in SMS Management
with a status.
Sent confirms the mobile network accepted it.Core concepts
Read these before configuring anything substantial. Each one covers behaviour that affects cost or delivery.Your account
What an account contains, and why there is no shared team workspace.
Credits
How messages are charged, and when credits are deducted and returned.
Message encoding
Why the alphabet you write in changes the cost of a message.
Statuses
What each message and campaign status indicates.
What you can do
Send SMS
Single messages and bulk campaigns, with personalisation and scheduling.
Receive messages
A live inbox for customer replies, with keyword routing.
Calendar reminders
Automatic reminders from Google or Microsoft 365.
Contacts
Contacts and lists, with CSV import.
Reports
Outbound, inbound and billing reporting by date range.
API
127 operations for integrating Heullo with your own systems.